- What to look for
- What they were doing when it got frustrating
- Assignee
- Not set
- Progress
- Not set
- Internal notes
- Not set
Surveys & feedback · Suggestion box
Small suggestion box for service improvements
When you want to know exactly where users ran into trouble
Only you can see the new document. Checks and statuses start empty, and share links, polls and surveys open when you publish them yourself.
Small suggestion box for service improvements
- Service or feature name
- Not set
- Response period
- Not set
- Target
- Not set
- Assignee
- Not set
Write the name of the service or feature you want feedback on and check the notice about private information.
What feedback you need
Ask specifically what people were doing when something worked well or got in their way.
Add a note in the form asking people not to include private information like passwords or contact details.
Small suggestion box for service improvements
What were you trying to do? *
Short answer
Which part is your feedback about? *
- Getting started
- Finding information
- Entering content
- Sharing & joining
- Other
What kind of feedback is this? *
- Something was inconvenient
- I have a suggestion
- Great
- I found a bug
Tell us specifically what worked well or what got in your way. *
Please don't include passwords or contact details.
Long answer
If it was inconvenient, how much?
1 means minor, 5 means hard to keep using.
Number
This has happened to me more than once.
People can take part once the owner publishes it in the new document.Checkbox
Review criteria
Ask step by step so you can understand the situation without personal information.
Review step
| Review step | What to look for | Assignee | Progress | Internal notes |
|---|---|---|---|---|
| Understand the situation | What they were doing when it got frustrating | Not set | Not set | Not set |
| Double-check | Gap between expected and actual behavior | Not set | Not set | Not set |
| List improvement ideas | Summarize only what's OK to share publicly | Not set | Not set | Not set |
- What to look for
- Gap between expected and actual behavior
- Assignee
- Not set
- Progress
- Not set
- Internal notes
- Not set
- What to look for
- Summarize only what's OK to share publicly
- Assignee
- Not set
- Progress
- Not set
- Internal notes
- Not set
Feedback received
Group similar feedback into one line and count it. Keep the status visible to the people who gave the feedback.
| Feedback | TypeLabels | AreaLabels | TimesNumber | HandlingStatus | RepliedCheckbox |
|---|---|---|---|---|---|
| Getting started is hard | Inconvenience | Getting started | 1 | Empty | Unchecked |
| Hard to find the information I need | Inconvenience | Finding information | 1 | Empty | Unchecked |
| Not sure whether my input was saved | Proposal | Entering content | 1 | Empty | Unchecked |
- Feedback
- Getting started is hard
- Type
- Inconvenience
- Area
- Getting started
- Times
- 1
- Handling
- Empty
- Replied
- Unchecked
- Feedback
- Hard to find the information I need
- Type
- Inconvenience
- Area
- Finding information
- Times
- 1
- Handling
- Empty
- Replied
- Unchecked
- Feedback
- Not sure whether my input was saved
- Type
- Proposal
- Area
- Entering content
- Times
- 1
- Handling
- Empty
- Replied
- Unchecked
Improvement tasks
| Improvement tasks | Priority | Assignee | Due date | Progress |
|---|---|---|---|---|
| Polish the guidance text | Not set | Not set | Not set | Not set |
| Tell the people who gave feedback the outcome | Not set | Not set | Not set | Not set |
| Fix the most common inconvenience | Not set | Not set | Not set | Not set |
- Priority
- Not set
- Assignee
- Not set
- Due date
- Not set
- Progress
- Not set
- Priority
- Not set
- Assignee
- Not set
- Due date
- Not set
- Progress
- Not set
- Priority
- Not set
- Assignee
- Not set
- Due date
- Not set
- Progress
- Not set
☐
People are told not to include private information.
☐
Received feedback is grouped in the table.
☐
The people who gave feedback know the outcome.